GENERAL CONDITIONS:
Rates are daily, per apartment, and include VAT, Wi-Fi, digital terrestrial TV and satellite TV, hairdryer, bath linen (per person: 1 shower towel, 1 towel, 1 guest, plus a shower mat for bathroom.), bed linen, kitchen set (1 dish towel, 1 pot holder and 1 oven glove).
The apartments are proposed in the self-catering and self-cleaning formula and the change of linen is weekly.
The final cleaning is not included in the cost of the apartment, it is payable locally and corresponds to 40 euros.
The tourist tax which the city of Bologna requires is not included in the cost of the apartment and is payable locally.
On departure the apartments must be left with the kitchen and its furnishings clean and the garbage must be collected.
It is possible to request the extra bed for children up to 2 years, subject to availability at an extra cost of 10 euros per night, please request the service when booking.
It is forbidden to smoke inside the apartments.
Animals are not allowed.
Check-in is from 14:00 to 22:00.
Late arrivals between 22:00 and 24:00 must be requested at the time of booking, are subject to confirmation by Portobello Apartments and provide a supplement of 20 euros.
Starting from 24:00 it’s not possible to check-in even paying a supplement.
Check-out is by 10:00 AM.
When checking in all guests must provide the identity documents, whose data will be communicated to the Police Headquarters in Bologna as required by the Italian law.
Only registered guests are allowed in the apartments.
Minors unaccompanied by parents are not allowed.
The apartments are part of a condominium, please respect the quiet periods of the day.
Portobello Apartments reserves the right to change the general conditions at any time.

PAYMENT CONDITIONS:
We are accept payments  by bank transfer.
We require the payment of 50% of the total amount at the time of the booking.
The remaining 50% no later the 14 days before arrival.

HOW TO CANCEL:
Any request for cancellation or modification of the reservation must be sent by e-mail to the following address: info@portobelloapartments.it
For any changes or cancellations received up to 14 days before the arrival date, no penalty will be applied.
From 14 days before the arrival date for cancellations and changes will be charged 50% of the total amount of the reservation.